FAQ
The things buyers ask before they pay, and the things users ask after. Email support@kochab.io if yours is not here.
Kochab is a cross-platform mobile app for managing a self-hosted media stack from your phone. Sonarr, Radarr, download clients, requests, media-server activity, and host signals in one operator surface, on iOS and Android. Pay once, own it.
No. Kochab is a management app for the services that run your stack, not a player. It surfaces queue, library, requests, activity, and health, and lets you act on them from your phone.
Yes. The app talks to whatever address you configure per service, internal or external. Push notifications reach your phone wherever it is, via the notification relay. Android receives data messages; iOS can receive a coarse alert. The relay forwards no media titles.
Yes. Kochab runs on iPhone and iPad, and on Android phones and tablets. One purchase covers every device signed in to the same Apple or Google account, so a phone and a tablet on the same store account share it. A purchase on iPhone does not carry over to Android, or the other way around, because each store keeps its own purchases.
Your phone talks directly to your own servers. Credentials live in your device's secure storage. Kochab does not store your library data, queue contents, or media on its servers. The relay receives service webhooks, extracts a hook identifier and event category, and discards the body. It forwards no titles or file names. Purchases, diagnostics, software updates, and optional Trakt token exchanges also contact the providers described in our Privacy Policy.
The app keeps working. Because it talks directly to your services, the only thing that depends on us is the push relay. If we ever stop maintaining Kochab, you keep managing your stack from the app you already paid for; push notifications and Trakt sign-in are the only features that depend on us.
No. Existing buyers keep the features they paid for, at no additional cost, even if the price increases for new buyers. The grandfathering promise is part of the terms.
Refunds are handled by Apple or Google under their respective store policies. Kochab cannot issue refunds or modify store transactions directly.
For a bug, open More > Settings > About & Diagnostics in the app. Under Support Bundle, add a short note in What happened? (optional), tap Send Diagnostics, and send it to support@kochab.io. The bundle carries the app version and recent diagnostics with credentials and personal details removed, which usually saves a round of questions. For a feature request, email support@kochab.io with what you want added. Bug reports and feature requests shape the roadmap.
Question not answered here? Email support@kochab.io.