Kochab notifications aren't arriving

Push delivery has independent gates - OS permission, per-service setup, quiet hours, per-event muting - and Send Test Push narrows down which is closed.

Push delivery passes through several independent gates, and any one of them being closed produces the same symptom: nothing shows up. Work through them in order. The gates are the same on Android and iPhone; where a step lives in a different place per platform, both paths are given.

1. Send Test Push

More > Settings > Notifications has a Send Test Push action. It sends a real push through the same path as a live event, so it tells you whether the pipeline works at all. If the test push arrives, the delivery pipeline works - continue from step 3; the cause is in per-service setup, quiet hours, or a muted event type.

2. Notification permission

The phone’s own notification permission is separate from anything Kochab configures. If you denied it, or dismissed the prompt without answering, Kochab has nothing to display even though it is receiving pushes. Check it under the phone’s own Settings > Apps > Kochab > Notifications (the path is the same shape on Android and iOS).

On an iPhone, deleting and reinstalling Kochab keeps your services and settings, but the notification permission belongs to iOS and does not survive the reinstall. Everything looks restored, so the missing permission is easy to overlook - grant it again and pushes resume.

3. Per-service setup

Each Sonarr, Radarr, or other supported service needs its own notification hook set up before it can push anything. That hook is separate from the connection you use to browse and control it. More > Settings > Notifications lists any service that still needs this as Not set up; tapping it opens that service’s own edit screen to finish the setup.

4. Quiet Hours

More > Settings > Notifications > Quiet Hours silences notifications during the window you set, on this device. The push still reaches the device, but Kochab does not display it, and it is not shown later once the window ends. That is why a test push sent during quiet hours looks like nothing happened.

5. Per-event muting

Kochab lets you mute individual event types per service (for example, health warnings but not every completed download). A muted event type never shows a notification even when everything else above is working. Check the event toggles for the specific service and event you expected to hear about.

6. The phone’s own delivery restrictions

Android: some phone makers restrict background delivery for apps they consider unused, on top of Android’s standard behavior. If Kochab is in any list on your phone for “sleeping apps”, “battery optimization”, or similar, remove it - stock Android delivers push notifications through Doze without this, but manufacturer battery managers often override that.

iPhone: an active Focus mode can silence notifications unless Kochab is allowed through it, and Scheduled Summary can hold them for later delivery. Both live in the phone’s Settings > Notifications / Settings > Focus, outside anything Kochab controls.

If Send Test Push itself fails

A failed test push (not just a silent one) means the app log has the cause - More > Settings > App Log.